What do you see as the biggest challenge facing aftermarket supply chain and service logistics leaders over the next 3–5 years?

Keeping up with geo-political and AI-related dynamics impacting our supply chain operations – after all, we aim to be ahead of the curve, but unpredictable events can turn our agendas upside down.

How are customer expectations around uptime, service levels, and spare parts availability changing, and what does this mean for supply chain teams?

If you want to be a trusted partner in service for our customers, you strive for very high uptime in certain segments.

In my mind, it takes not only our supply chain operations but also our field and business teams to work tirelessly and in sync at all the time to achieve excellence.

Inventory remains one of the biggest costs in aftermarket operations. How are leading organisations balancing parts availability with inventory optimisation?

Yes, this balance is hard to maintain and so essential.

We do differentiate between more and less critical parts to our customers.

What role do technologies such as AI, predictive analytics, and automation have to play in the future of aftermarket supply chains?

Philips aims to be a Health Tech lead in AI, so a lot of applications are currently tested, analyzed & implemented across functional domains.

The more experimentation, the more learning. In operations we see great potential to do things smarter & in a more automated way.

How can organisations build more resilient spare parts supply chains in an increasingly uncertain geopolitical and economic environment?

Dual / regional sourcing, portfolio pruning can absolutely help to de-risk supply shortages.

Trade compliance work requires additional attention from x-functional / x-organizational perspective to help catch ad hoc changes in regulation.

Looking across the industry, what separates organisations with best-in-class aftersales supply chains from their competitors?

I believe it boils down to the people and how capable they are individually and as teams, working together, learning new AI-ways of execution and maintaining resilience.

What are you most looking forward to discussing or learning from your peers at LogiAftersales 2026?

I am looking forward to our panel discussion on "How can you adapt your supply chain design to meet local service expectations when global lead times keep rising and customers value speed over price?"