LogiAftersales Blog

In this exclusive pre-conference interview, Marco Sajiv Mambretti, Vice President Service EMEA & Global Spare Parts at Cavotec, delved into the biggest challenges, current expectations, the future of technology in the aftersales supply chain industry and much more.

In this exclusive pre-conference interview, Johanna Schindler Chalhoub, the Director, SPS Supply Management at Philips Healthcare, delved into the biggest challenges, current expectations, the future of technology in the aftersales supply chain industry and much more.

In this exclusive pre-conference interview, Ünal Aytan, Distribution Director at BOBST, delved into the biggest challenges, current expectations, the future of technology in the aftersales supply chain industry and much more. 

During six weeks of interviews with spare parts and service logistics, and supply chain leaders from Europe’s leading industrial manufacturers a key challenge a key challenge stands out. The recurring theme was forecasting complexity and demand volatility-especially as organisations manage vast SKU ranges spanning new, ageing, and discontinued equipment. Leaders repeatedly stressed that forecasting failures directly affected service levels and inventory costs, and that legacy systems simply can’t keep up.

Across Europe’s industrial manufacturing landscape, spare parts leaders are facing a growing-and often unsustainable-balancing act. Whether in automotive, construction machinery, MedTech, rail, or heavy industrial equipment, the pressure to maintain high availability while controlling working capital and storage capacity has never been more acute. Interviews with leaders from organisations such as Iveco, BDR Thermea Group, Ariston Thermo Group, Fastems, Husqvarna Construction, ArcelorMittal, and Bobst reveal the same escalating challenge: the traditional methods and systems used to manage spare parts are no longer fit for purpose.

Across Europe’s industrial sectors - including automotive, MedTech, rail, defence, construction equipment, robotics, and telecom - service organisations are under unprecedented pressure. Customers now expect near-instant uptime restoration, meaning spare parts planning, logistics, and warehouse operations have become inseparable from overall service performance. It has become clear from our research that spare parts delivery is a critical part of the overall service strategy, and the more unique the part, the faster it must arrive. In many cases, service teams must deliver new parts overnight, a task complicated by forecasting uncertainty, network constraints, and cross-border friction.