Steven Caldwell is Senior Vice President and General Manager of Servigistics at PTC, where he leads the global business helping manufacturers and service organizations maximize equipment availability through intelligent service supply chain optimization.

With more than 20 years of experience at PTC and Servigistics, Steven brings a rare combination of executive leadership, deep technical expertise, and service supply chain domain knowledge. Over the course of his career, he has worked across software development, solution architecture, customer engagement, and business leadership, helping some of the world's most complex organizations transform how they plan and optimize service parts.

Steven is a trusted advisor to global manufacturers, aerospace and defense organizations, and other asset-intensive enterprises. He is particularly passionate about applying optimization science, AI, and emerging Agentic AI capabilities to solve real-world service challenges, helping organizations make better decisions, improve productivity, reduce inventory, and deliver greater equipment uptime.